Client satisfaction

Client satisfaction survey a critical processEvery user of the services of DCAS Direct
Personnel Limited has the right to provide feedback about the programs and services of the Agency.

The Agency’s quality improvement system provides for identification of opportunities for improvement through a client feedback system, which includes surveys of:

  • Staff
  • Clients or service users
  • Families members

The Agency also examines its performance against relevant published comparative and bench-marking data.