FAQ’s

What is Domiciliary Care?

Domiciliary care is a great way to have support whilst remaining in the familiar surroundings of the home. With this care, a carer will visit and help with  daily activities which may not be safely manged alone. It is the perfect solution to receiving aid whilst maintaining a level of freedom.

Can the support worker take me out of my house

Yes.  Accessing the local community is a vital service we provide to many clients.

I have a pet – is that a problem?

No Problem at all

My loved one needs a little extra help but I’m not sure exactly what they need?

When you contact DCAS Direct Personnel, a member of our management team will arrange to come and have a chat to assess your needs and suggest the appropriate level of support.

How long can the visits be?

DCAS Direct Personnel has minimum one hour visit, beyond this it can be as long as required by you and your loved one.

Who can receive domiciliary/home care?

Anyone in need of home care can receive it. Care is sometimes needed for extra support following a stay in hospital. We can provide care for short and long term needs.

Should I meet a carer before arranging a contract?

We recommend that you meet the carer to decide if they are the right person for you or your loved one and then agree on the contract. If you require a carer  urgently to cover then we will recommend those who are best suited and have experience in this area.

What happens if I am not happy with my carer?

If you have any problems with your carer please do not hesitate to call DCAS Direct Personnel immediately. We are here and happy to help resolve any issues you may be facing.

I want to go on holiday – can I put my care on hold for a period of time?

Yes you can.  Simply call the office so we can arrange it accordingly.

What if I need more or less support in the future?

We can increase or decrease the amount of support given at any time to suit your needs.

If I need to change my booking how much notice do you need?

24 hours if possible but always call if there is a problem and we can try and work around it.

How do I pay?

You will be invoiced every two weeks. Your invoice will detail all the visits carried out for that period. Payment can be made by cheque or bank transfer.

Do You Provide Overnight Care and Support?

Yes we can provide waking and sleep in nights. Waking nights means the trained carer will be awake all night to undertake any care needs that may arise. The sleep in service means that the carer would sleep but be on call if required.