Objectives

  • Provide the highest quality of care
  • To promote choice and independence for our service users
  • To constantly strive to improve customer service
  • To invest in staff develop their skills and knowledge, thereby improving the service we provide.
  • To provide best value through monitoring our service and systems on a continuous basis.
  • To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion, whilst respecting each client’s rights to independence, privacy, dignity, fulfillment and the right to make informed choices, and to take risks.
  • To ensure that each client’s values and needs are respected in matters of religion, culture, race or ethnic origin, political affiliation, marital status, parenthood, disabilities and impairments.
  • To ensure that the care service is delivered in accordance with the agreed contract of care.
  • To manage and implement a formal programme of staff planning, selection, recruitment, training and personal development, to enable client’s needs to be met.
  • To manage the care service efficiently and effectively, to make the best use of resources and to maximise best value for both the purchaser and the client.
  • To match the nominated Care Assistant as closely as possible to the client, respecting the need to change the care assistant in the event of non-compatibility
  • To undertake a Risk Assessment of environmental Health and Safety hazards within the client’s home, and to ensure that any hazards are reported to the client / purchaser.
  • To ensure that all clients are provided with written information on the organisations procedure for handling complaints, comments and complements, and how to use it.